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You may have received a leaflet in the post inviting you to get your repeat prescriptions from a company called Pharmacy2U.

Here are some important facts about Pharmacy2U which we feel you should know:

• Pharmacy2U has nothing to do with us.
• Pharmacy2U is a distance selling (internet only) pharmacy based on an industrial estate.
• As a patient, you cannot have any face-to-face contact with Pharmacy2U. Distance selling pharmacies like this are only allowed to deal with patients by post, telephone or internet, not in person.
• Prescriptions from Pharmacy2U are delivered by Royal Mail, unlike your medications handed to you in the dispensary by a member of our team, or personally delivered to you by our own driver.
• In October 2015, Pharmacy2U was fined £130,000 for selling its patients’ details to marketing companies including an Australian lottery. The Information Commissioners Office subsequently found that this data was used by the marketing companies to deliberately target elderly and vulnerable patients.
• Over Christmas 2015, Pharmacy2U failed to send out prescriptions for three weeks, leaving thousands of patients stranded without their essential medicines.
• In February 2017, the Care Quality Commission inspected Pharmacy2U and found that it was “not safe, effective or well led”.
We believe that an internet business like Pharmacy2U is no substitute for your local dispensary.

Please support us to continue caring for you and your family by ignoring any correspondence from Pharmacy2U and obtaining your prescriptions here at your local NHS dispensary - Thank You

Repeat Prescriptions

Due to the difficulty of obtaining some medication from suppliers, please allow 5 working days, for your request to be processed. 

Young Persons Guide

Young Persons Guide

GP & Nurse Education Days

Please note both Mendlesham Health Centre and Bacton Surgery will be closed for clinics on the afternoons of:

  • 6th February 2020
  • 4th March 2020
  • 2nd April 2020
  • 6th May 2020 - CANCELLED
  • 10th June 2020 - CANCELLED
  • 10th September 2020
  • 7th October 2020
  • 19th November 2020
  • 2nd December 2020

The telephones will be diverted to the out of hours service provider, who will be covering any clinical emergencies. Please dial 111 if you need medical assistance. If your problem is life threatening dial 999.

Friends of Mendlesham Health  Centre (incorporating Bacton Surgery)

The charity 'Friends of Mendlesham Health Centre' (incorporating Bacton Surgery) was established in 1990.

The 'Friends' are a group of trustees who are charged with managing and channeling bequests and fund-raising proceeds to purchase items and enhance medical services at both Mendlesham and Bacton surgeries for the benefit of the patients.

The group meets 3 times a year to respond to requests from the Practice and organise fund-raising events. Periodically, informal educational workshops are arranged by the Friends for patients and those involved with their care.

Memorial donations made on behalf of loved ones are always greatly appreciated and provide a valuable source of finance to improve the welfare of all those that use the surgeries.

Suggestions regarding services and equipment that may improve patient care are warmly welcomed for consideration. Please contact us with your ideas:

Philip Tucker (Joint Secretary)

When the surgery is closed please call 111

Homes Suffolk Funding

Support is available for Suffolk residents who are struggling to keep warm or are worried about the cost of heating their home. The funding is designed to support those most in need of additional help through the winter months. Anyone who has a vulnerable relative or neighbour is urged to help them find out more about what support and assistance might be available to them. To find out more or book a survey call 08456 037 686 (Local rate, lines open Monday-Friday 9 - 5pm) or email your name, address and phone number to and someone will call you back. Survey appointments are available evenings and weekends, as well as during the day.

Help us to reduce medicine waste...

Unused prescription medicines cost the NHS across the UK over £300 million every year.

  • Please let your GP or Pharmacist know if you’ve stopped taking any of your medicines
  • Check what medicines you still have at home before re-ordering
  • Discuss your medication with your GP or Pharmacist on a regular basis
  • Think carefully before ticking all the boxes on your repeat prescription forms and only tick those you really need
  • If you don’t need the medicine please don’t order it! If you need the medicine in the future you can still request it.
  • If you need to go into hospital, please remember to take all your medicines with you in a clearly marked bag.
  • Please also remember that your medicines are prescribed only for you; it’s not safe to share them with anyone else


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