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Welcome

Welcome to our website which we hope will provide you with information on the services available at our Mendlesham and Bacton surgeries.  Use the tabs above and at the bottom of the page to find out the information you need such as, when we are open, how to reach medical services when we are closed, the area we cover and learn more about the team at the Practice.

BACTON DISPENSARY 

FROM MONDAY 16TH MAY BACTON DISPENSARY REOPENS FOR PRESCRIPTION COLLECTION AT USUAL TIMES AS FOLLOWS:

Monday

8.30 – 12.30

15.30 – 18.00

Tuesday

8.30 – 12.30

15.30 – 18.00

Wednesday

8.30 – 12.30

CLOSED

Thursday

8.30 – 12.30

15.30 – 18.00

Friday

8.30 – 12.30

CLOSED

PLEASE HIGHLIGHT TO THE DISPENSING TEAM IF YOU ARE RUNNING LOW ON ANY MEDICATIONS SO WE CAN ENSURE YOU DO NOT RUN OUT. WHERE POSSIBLE PLEASE WAIT FOR YOUR TEXT MESSAGE BEFORE CALLING OR COLLECTING YOUR PRESCRIPTION.

W/C 25.04.22 - We have upgraded our telephone system.  It is no longer possible to leave a message for dispensary queries - there is now a queuing system.  Please do not call reception with dispensary queries as they are unable to assist.

APPOINTMENT BOOKING UPDATE

We now feel able to update the clinicians’ appointments and online availability to offer patients more choice when booking appointments. 

Telephone Appointments

Telephone appointments will remain available for patients who require advice from a clinician and do not need or wish to come into the surgery.  

Face-to-Face Appointments

From week commencing Monday 9th May patients will be able to book a face-to-face appointment (without the requirement for triage first) but these appointments are limited.

Both telephone and face-to-face appointments can be booked in the following ways:

  • Calling the surgery and speaking with one of our care navigators (receptionists)
  • Using the NHS App or Patient Access online services
  • Speaking to one of our care navigators (receptionists) at the surgery

Our doctors have asked our care navigators (receptionists) to ask a number of questions when you contact the surgery to book an appointment to ensure you are offered the most appropriate appointment.

contact your doctors online and get a response by the end of the next working day

Noticed an unusual change to your body?  Don't sit it out, get it checked out:

Normal For You Be Clear on Cancer 

Building Update - 05.05.22

Phase 2 of the building works at Mendlesham Surgery will start on Monday, 16th May, a little later than anticipated.  This work involves some reconfiguring and updating of Consulting Rooms 1 & 2 and should cause minimal disruption for our patients.

THE WAITING AREA AT MENDLESHAM SURGERY IS OPEN

Facemask

For the benefit of our staff and your fellow patients, please continue to wear a face mask inside the surgery to help prevent the spread of infection.

Please see Covid-19 Information tab above or click here for useful information and guidance including booking Covid-19 vaccinations including the Spring Booster.

Advice for Parents During Covid-19

Ear View  - wax removal specialist - Privately at Mendlesham from 1st March 2022 

Due to Covid-19 we are currently unable to provide ear irrigation as it is an unsafe procedure in these circumstances.

Please apply oil to the effected ear for 7-10 days.  If the problem does not resolve then a procedure called ear microsuction can be performed as a private procedure. This PRIVATE service is now available at Mendlesham Surgery through Ear View.  For further information and to book an appointment follow this link or call Jason on 07925 651116.

Usual (named) GP

All regular patients at Mendlesham Medical Group are allocated a 'Usual GP' on registration.  You may notice a recent change to your 'Usual GP' and this has occurred during some necessary 'housekeeping' to our clinical system.  Please be reassured that you can continue to consult the clinician of your choice.  

If you have a preference as to which GP you would prefer, the practice will make reasonable efforts to accommodate this request.  However, this may not always be possible and we may have to assign a different GP.

GP & NURSE EDUCATION DAYS

Ipswich & East Suffolk Clinical Commissioning Group organise monthly 'virtual' training events for practices across Suffolk.  We will be closed for clinics from 1.00 pm on the following days so our doctors and nurses can attend these events:

2022 DATES: Thursday, 10th February, Wednesday, 9th March, Thursday, 7th April (cancelled), Wednesday, 18th May, Thursday, 16th June, Wednesday, 13th July, Thursday, 8th September, Wednesday, 12th October, Thursday, 10th November, Wednesday, 7th December, Thursday, 9th February 2023, Wednesday, 8th March 2023 

The telephones will be diverted to the Out of Hours provider, who will be covering any clinical emergencies.

Please dial 111 if you need medical assistance.  If your problem is life threatening dial 999. 

The Dispensary at Mendlesham will continue to be open from 3.00 pm for medication collection.

Extended Hours

The GP Extended Hours service is designed to provide patients with appointments outside core general practice hours for routine care and is available:

Wednesdays 7.00-8.00 am and Thursday 7.30-8.00 am and 6.30-7.00 pm offering a selection of blood test, GP and Nurse Practitioner appointments

To book an appointment please call reception.

GP Online Services

You can register to book your appointments, request medication and access your medical records online. For more information see our Online Services page.

Mobile Phone Contact Details

Please ensure that the mobile phone number you have supplied us with is up-to-date and and that you have consented to receive text messages. 

Collecting Prescriptions/Medication

Please note if you need someone else to collect medication on your behalf, you will need to sign and return the below form before your medication can be collected by the third party. 

GDPR representative consent letter

AccuRx - Asthma Questionnaires

In addition to our text appointment reminder service, we have started using AccuRx which is a piece of software we will use to enhance our communications with you whilst we reduce the footfall in to the practice.  This is used via the practice’s clinical system to your mobile phone using a text message conversation or video consultation. This enables you to converse with a member of the clinical team and for clinical information be saved to your medical record. 

We are currently using the AccuRx text messaging facility to send Asthma Questionnaires to patients in their birth month.

Medical Students

Over the year we will be hosting medical students at Mendlesham. They will often sit in with the GPs and sometimes will see patients themselves, under close supervision of one of the Doctors and with the consent of the patient.   We would like to thank you all for making the students feel so welcome during their time here.

Healthwatch Suffolk

You are able to leave feedback by using the link below:

https://www.healthwatchsuffolk.co.uk/services/mendlesham-medical-group-stowmarket-1

Friends of Mendlesham Health Centre - Join In

We are extremely lucky to have a very active Friends group who do a lot of fundraising for the practice. Their support has enabled us to purchase diagnostic equipment for use in the surgery.  For further information about the 'Friends' please see "News" tab at the top of this page.

When We Are Closed

The NHS 111 service is available for patients to call when the surgery is closed.  Trained clinicians are on hand to answer health related queries, provide general advice or arrange for a doctor or nurse to discuss your more specific need.  NHS 111 is for when your need is less urgent that 999.

CQC Inspecton

The practice was routinely inspected in January 2020 and the inspection report can be accessed via the link below.

Named Accountable GP

All patients at the practice have a named accountable GP on their clinical record.  Your named GP has overall responsibility for your care but you may see any GP of your choosing at the surgery. If you wish to find out who your named GP is, please ask at reception.

Friends and Family Test

The Friends and Family Test is an opportunity for our patients to provide feedback on the services we provide, to complete the online questionnaire please look on the "Have your say" tab at the top of this page.

GP Patient Survey

For the full survey results please visit the GP Patient Survey website GP Patient Survey Results 2017 GP Patient Survey Website

My Care Record

Please see 'My Care Record' in Further Information section at bottom of page.

(Site updated 16/05/2022)
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