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Flu jabs 2017


 


It’s time to think about getting a flu vaccination.


This winter could see a very high number of flu cases in the country.


Australia is currently in the grip of its worst flu outbreak on record and the global circulation of the virus means that episodes in the Antipodes are indicators of the likelihood of outbreaks in Europe later in the year.


For many people a bout of flu will result in symptoms such as headaches, aches, pains and tiredness.


However for people in “at-risk” groups flu can have serious consequences, leading to existing health conditions getting worse or the development of an illness such as bronchitis or pneumonia.  For example, if you have asthma the symptoms may become more severe if you catch flu. For people with diabetes flu can potentially cause high blood sugar levels. Pregnant women should know that a bout of the flu could leave their child with a life-long health condition.


That’s why it is so important that people in these “at-risk” groups arrange to have a flu vaccination.


You are eligible for a free flu vaccination from your GP practice if you:



  • Are aged 65 years or over

  • Are pregnant

  • Receive a carer’s allowance or are a Ccarer of an elderly or disabled person whose welfare may be at risk if you fall ill

  • Are living in a long-stay residential care home or other long-stay care facility

  • Are aged between six months and 65 years and have a heart problem, a chest complaint or breathing difficulties, lowered immunity due to disease or treatment, liver disease, had a stroke or transient ischaemic attack(TIA), diabetes, a neurological condition or a problem with or removal of the spleen e.g. sickle cell disease

  • Are a child born between 1 Sept 2013 – 31 August 2015 – plus children in reception class and school years one, two and three.


If you know someone in one of these categories please remind them of the importance of protecting their health this winter.



Please speak to a member of Staff if you would like any further information or to book an appointment.

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Welcome

Welcome to our website which we hope will provide you with information on the services available at our Mendlesham and Bacton surgeries.  Use the tabs above and at the bottom of the page to find out the information you need such as, when we are open, how to reach medical services when we are closed, the area we cover and learn more about the team at the Practice.

DISPENSARY TELEPHONES

We would like to inform you of a temporary change to our Dispensary service.

Due to unforeseen circumstances we have had to take the decision to suspend the Dispensary telephone line and ask for your patience and understanding at this difficult time.

The Reception will not be able to help with any queries relating to the Dispensary. We will resume a normal service as soon as possible but currently need to use the resources we have to dispense medications.

We understand the some patients will have urgent queries so please can you contact us on the following emails for urgent questions only.

Sorry for any inconvenience and thank you for your understanding

For Mendlesham - mmg.mendleshamdisp@nhs.net For Bacton - mmg.bactondisp@nhs.net 

It is no longer mandatory to wear a face covering- However if you have a chest or breathing problem, we request that you do continue to wear a mask to protect our more vulnerable staff and patients.


Bacton Surgery Afternoon Clinics

We have recently reviewed afternoon patient appointments at Bacton surgery and will continue to hold these at Mendlesham.  We will review the situation regularly and reinstate the afternoon clinics as soon as possible.  Morning clinics will continue as normal.

Dispensary opening times at Bacton will not be affected by this change and remain:

Monday - Friday                   -   8.30 - 12.30

Monday, Tuesday & Thursday - 15.30 - 18.00

We are sorry for the inconvenience this may cause patients.

APPOINTMENT BOOKING UPDATE

We now feel able to update the clinicians’ appointments and online availability to offer patients more choice when booking appointments. 

Telephone Appointments

Telephone appointments will remain available for patients who require advice from a clinician and do not need or wish to come into the surgery.  

Face-to-Face Appointments

Patients can book a face-to-face appointment (without the requirement for triage first) but these appointments are limited.

Both telephone and face-to-face appointments can be booked in the following ways:

  • Calling the surgery and speaking with one of our care navigators (receptionists)
  • Using the NHS App or Patient Access online services
  • Coming in and speaking to one of our care navigators (receptionists) at the surgery

Urgent on the day Appointments

Patients who require to be seen on the day will need to call at 8am where there are limited face-to-face appointments available.

 Our doctors have asked our care navigators (receptionists) to ask a number of questions when you contact the surgery to book an appointment to ensure you are offered the most appropriate appointment.

contact your doctors online and get a response by the end of the next working day

Noticed an unusual change to your body?  Don't sit it out, get it checked out:

Normal For You Be Clear on Cancer 

Ear View  - wax removal specialist - Available privately at Mendlesham

This PRIVATE service is now available at Mendlesham Surgery through Ear View.  For further information and to book an appointment follow this link or call Jason on 07925 651116.

Usual (named) GP

All regular patients at Mendlesham Medical Group are allocated a 'Usual GP' on registration.  You may notice a recent change to your 'Usual GP' and this has occurred during some necessary 'housekeeping' to our clinical system.  Please be reassured that you can continue to consult the clinician of your choice.  

If you have a preference as to which GP you would prefer, the practice will make reasonable efforts to accommodate this request.  However, this may not always be possible and we may have to assign a different GP.

GP & NURSE EDUCATION DAYS

Ipswich & East Suffolk Clinical Commissioning Group organise monthly 'virtual' training events for practices across Suffolk.  We will be closed for clinics from 1.00 pm on the following days so our doctors and nurses can attend these events:

2023 DATES:  Thursday 9th February, Wednesday 1st March, Thursday 20th April, Wednesday 17th May, Thursday 15th June, Wednesday 12th July, Thursday 10th August, Thursday 7th September, Wednesday 11th October, Thursday 9th November, Wednesday 6th December, Thursday 8th February 2024, Wednesday 6th March 2024

The telephones will be diverted to the Out of Hours provider, who will be covering any clinical emergencies.

Please dial 111 if you need medical assistance.  If your problem is life threatening dial 999. 

The Dispensary at Mendlesham will continue to be open from 3.00 pm for medication collection.

Extended Hours

The GP Extended Hours service is designed to provide patients with appointments outside core general practice hours for routine care and is available:

Wednesdays 7.00-8.00 am and Thursday 7.30-8.00 am and 6.30-7.00 pm offering a selection of blood test, GP and Nurse Practitioner appointments

To book an appointment please call reception.

GP Online Services

You can register to book your appointments, request medication and access your medical records online. For more information see our Online Services page.

Mobile Phone Contact Details

Please ensure that the mobile phone number you have supplied us with is up-to-date and and that you have consented to receive text messages. 

Collecting Prescriptions/Medication

Please note if you need someone else to collect medication on your behalf, you will need to sign and return the below form before your medication can be collected by the third party. 

Prescription collection - GDPR regulation form

AccuRx - Asthma Questionnaires

In addition to our text appointment reminder service, we have started using AccuRx which is a piece of software we will use to enhance our communications with you whilst we reduce the footfall in to the practice.  This is used via the practice’s clinical system to your mobile phone using a text message conversation or video consultation. This enables you to converse with a member of the clinical team and for clinical information be saved to your medical record. 

We are currently using the AccuRx text messaging facility to send Asthma Questionnaires to patients in their birth month.

Medical Students

Over the year we will be hosting medical students at Mendlesham. They will often sit in with the GPs and sometimes will see patients themselves, under close supervision of one of the Doctors and with the consent of the patient.   We would like to thank you all for making the students feel so welcome during their time here.

Healthwatch Suffolk

You are able to leave feedback by using the link below:

https://www.healthwatchsuffolk.co.uk/services/mendlesham-medical-group-stowmarket-1

Friends of Mendlesham Health Centre - Join In

We are extremely lucky to have a very active Friends group who do a lot of fundraising for the practice. Their support has enabled us to purchase diagnostic equipment for use in the surgery.  For further information about the 'Friends' please see "News" tab at the top of this page.

When We Are Closed

The NHS 111 service is available for patients to call when the surgery is closed.  Trained clinicians are on hand to answer health related queries, provide general advice or arrange for a doctor or nurse to discuss your more specific need.  NHS 111 is for when your need is less urgent that 999.

CQC Inspection

The practice was routinely inspected in May 2021 and the inspection report can be accessed via the link below.

Named Accountable GP

All patients at the practice have a named accountable GP on their clinical record.  Your named GP has overall responsibility for your care but you may see any GP of your choosing at the surgery. If you wish to find out who your named GP is, please ask at reception.

Friends and Family Test

The Friends and Family Test is an opportunity for our patients to provide feedback on the services we provide, to complete the online questionnaire please look on the "Have your say" tab at the top of this page.

GP Patient Survey

For the full survey results please visit the GP Patient Survey website GP Patient Survey Results 2017 GP Patient Survey Website

My Care Record

Please see 'My Care Record' in Further Information section at bottom of page.

(Site updated 11/04/2024)
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